Privacy Policy
Last Updated: October 25, 2026
1. Introduction & Overview
Preemo's Restaurant & Bar is owned and operated by Buon Appetito Italian Bistro LLC. Preemo's Restaurant & Bar ("Preemo's", "we", "our", or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This Privacy Policy describes how we collect and process information through our website (preemosrestaurant.com), our VIP rewards sign-up form, customer support channels, reservation requests, and in-restaurant services.
2. Information We Collect
We may collect information you provide directly to us, including:
- Contact details such as your name, email address, and mobile phone number.
- Dining inquiry details, reservation preferences, special requests, and feedback.
- Communication history when you reach out via our website chat, phone, or email.
- Technical usage data (such as browser type, IP address, and referring URL) collected automatically to ensure website functionality and security.
3. How We Use Your Information
We use collected information solely to:
- Respond to your direct inquiries, comments, or questions submitted via our website chat, phone, or email.
- Coordinate dining requests, seating availability, and to-go orders.
- Run our VIP rewards program (points, rewards and account updates).
- Operate, maintain, and improve our website and restaurant guest experience.
- Comply with applicable legal obligations and industry compliance requirements.
- Send emails you'd expect from us: reservation confirmations and changes, a thank-you note after your visit asking for feedback, VIP account emails, and, for VIP members, occasional offers and birthday rewards. Every marketing email includes an unsubscribe link.
4. SMS Messaging & Strict Non-Sharing Policy (A2P 10DLC Compliance)
Customers opt in to receive text messages from Preemo's Restaurant & Bar in three ways: VIP texts on our VIP sign-up page at https://preemosrestaurant.com/vip-signup.html; reservation reminders with an optional, unchecked box on our online booking form, or by saying yes when our phone assistant offers one while booking; and a one-time online ordering link by saying yes on a phone call.
No mobile information will be shared with third parties or third-party entities for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances.
If you check the optional account-texts box, you receive texts about your VIP account, such as points and reward updates. If you check the optional promotional box, you receive occasional VIP offers, birthday rewards and event news. Texting consent is never required to join VIP or to make a purchase.
Order links by text: If you call us and ask to order food, our phone assistant may offer to text you a link to our online ordering page. We send that one text only if you say yes on the call. It contains only the ordering link, is not marketing, and does not sign you up for any other texts. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Reservation reminders by text: If you check the optional text box when you book online, or say yes when our phone assistant offers a text reminder, we may text you a reminder and a request to confirm that reservation. It is not marketing and is not required to book. Message and data rates may apply. Reply STOP to opt out or HELP for help.
- Program Description: VIP rewards account updates (points and rewards); if you opt in to promotions, VIP offers, birthday rewards and event news; if you opt in when booking, reservation reminders and confirmation requests; and, only when you ask on a phone call, a single text with our online ordering link.
- Message Frequency: Message frequency varies.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile wireless carrier plan.
- Opt-Out & Support: You can cancel SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (435) 777-5103 or info@preemosrestaurant.com.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may only disclose personal information:
- With vetted service providers (such as telecommunication carrier networks and website hosting platforms) who perform necessary operational services on our behalf under strict confidentiality agreements.
- When required by law, subpoena, or to protect the vital interests, rights, or safety of Preemo's, our guests, or the public.
6. Data Security and Retention
We maintain commercially reasonable technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or satisfy legal obligations.
7. Your Rights and Opt-Out Options
You may opt out of SMS communications at any time by replying STOP to any message received from us. You may also contact us to request access to, correction of, or deletion of your personal data.
8. Cookies & Tracking
Our website uses cookies and similar technologies to keep the site working, remember your preferences, power our website chat, and understand how visitors use the site through basic analytics. These may be set by us or by the service providers that run our website chat and analytics. We do not use cookies to sell your personal information, and SMS opt-in data is never shared for marketing. You can block or delete cookies in your browser settings; some features, such as website chat, may not work without them.
9. Contact Our Verified Business
If you have any questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please reach out directly:
Buon Appetito Italian Bistro LLC dba Preemo's Restaurant & Bar
734 W 100 S, Heber City, UT 84032
Phone: (435) 777-5103
Email: info@preemosrestaurant.com